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| Sales Department |
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| Phone Number: |
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Enhance your existing host
program or start a brand new one. Agent RC offers a
robust infrastructure to dramatically grow your outside
sales force!
Agent RC for Agencies offers any sized travel
agency the ability to quickly customize and deploy their
very own host agency program within hours. Everything is
managed from a point and click interface that offers quick
and easy updates to the application. |
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The platform can be fully customized
with your agency's own branding, content and information.
It is specifically designed to work with agencies who already
have their own ARC, IATA or CLIA number. |
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Agent RC is flexible enough to adapt
to any home based agency program or fulfillment operation. |
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All agencies who license the Agent RC
platform also receive the added benefit of unlimited support
and consultation. Our staff has over 9 years of
technical and operational host agency experience. We
will work closely with your agency or organization to improve
an existing program or help start a new one! |
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Agent RC is Role-Based
Agent RC supports your entire
organization with Role-Based functionality.
Each Role is provided with their own view of data,
information, content and tools within the system. Your
agency administrator controls how each Role interacts with all
the others. |
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Master Agency Admin -
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Agency
administrator who controls entire portal and access rights
for all other roles. |
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Agency Support Staff -
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Has
support and admin functions within portal. Can
author and deploy content, information and tools.
Can manage all agents and support applications within
portal. |
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Primary Agent - |
Receives
view of data and information specific to their own travel
business. Views content and information as authored
by agency support staff. Can view reports and data
on any of their sub agents. |
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Sub Agent - |
Receives
view of data and information specific to their own travel
business. Views content and information as authored
by agency support staff. Can view reports and data
based on configuration set by their Primary Agent. |
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Vendor Supplier -
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If
agency permits, can distribute content and information
within portal. Can communicate with agents and host
online webinars and meetings. |
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Advanced Enterprise Level Functionality
Agent RC was specifically designed
to be Adaptable for any type of host agency
program, fulfillment operation or relationship. The
amazing power of the technology platform is in its ability
to create opportunity where none existed before. Its
open architecture provides travel agencies, GDS,
consortiums, vendors, franchise groups, technology and
marketing companies with the ability to partner
together to enhance existing host programs or create new
ones! |
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Multiple Portals -
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A single
agency can create and manage multiple branded portals
simultaneously. Each unique portal can be customized
for different programs or to provide fulfillment for other
entities. |
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Fulfillment Add On - |
For
those entities that do not have a preferred fulfillment
relationship, The Travel Zone can have a customized and
branded host program, with complete fulfillment* on all 4
major GDS, up and running in days! -
*Fulfillment
thru third party agency |
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Branded Partnerships -
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Any
entity can now create their own customized and branded
host program and have fulfillment done by an agency of
their choice. |
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Distributors - |
Any
entity can now create a customized and branded version of
Agent RC and distribute the platform to travel agencies
directly. |
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Streaming Content - |
Imagine
having your agency portal automatically updated with
fresh content from trade media, travel suppliers,
industry experts, small business experts, sales
specialists and content providers. Now imagine what your
competitors are thinking! |
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Community Based - |
The
technology platform offers
integrated community enhancers designed to increase the
"stickiness" of your agency portal. Dynamic chat
rooms, message boards, online blogging, personal bio &
photos all will provide a significant competitive
advantage. |
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(V2) =
Coming soon in Version 2.0 |
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Your agency is provided with a snapshot view
of all relevant business data. Quickly browse and access
important applications right from the dashboard. |
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Quickly create
alerts, meetings and tasks from the dashboard.
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View relevant
agent sales and commission data.
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Review
integrated industry news headlines.
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Easy access to
important action items.
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Integrated
'quick links' to major applications.
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Your agents
receive their own personal dashboard view.
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Agent RC automatically tracks and references
all relevant information related to each agent account within your
intranet. This functionality allows your agency to streamline the
communication between your staff and outside agents. |
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Your agent data
is automatically extracted from Trams.
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Agent accounts
setup within minutes.
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Store all agent
contact information.
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Easily track and
manage "Sub-Agents" under your primary agents.
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Send email,
messages and letters to your agents.
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Easily manage
unlimited agents.
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Add your own
"Markup" to each agent account fee.
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Integrated
prospect manager. (V2)
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Integrated
billing manager with PayPal, Authorize.Net, CyberSource and other
third party billing systems. (V2)
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All of your
outside agents receive their own personal web based account to
manage their entire home based travel business.
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Support Staff Account
Manager |
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Agent RC provides a complete workgroup
environment for your entire support staff team. Easily add
additional support staff accounts to your portal as your needs grow.
Whether your agency has 2 employees or 200, our enterprise level
platform brings your entire support team together. The
platform is designed to dramaticly enhance the support capabilities
of any host agency with improved communication and sharing of
information between staff. |
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All support
staff can manage, edit and customize content.
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All support
staff can manage support tickets and live chats.
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All support
staff can transfer items to each other.
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All support
staff can view all relevant data on each agent.
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All support
staff can review tasks and notes on each agent.
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All support
staff can create forms, quizzes and surveys.
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All support
staff can create alerts, meetings and newsletters.
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Agency master
admin can assign access rights. (V2)
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Fully customize the intranet with your
agencies own contracts, policies, procedures, forms, content and
information. |
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Customize the
entire platform with your own logo & colors.
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Add, edit,
delete & hide unlimited content pages.
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Insert your own
external links, booking engines & online tools.
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Edit all content
pages with our easy to use wysiwyg html editor.
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Insert your own
graphics, pictures & icons.
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Absolutely no
web design knowledge needed!
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Track & review
revision history on all pages. (V2)
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Your entire
support staff can easily make updates.
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Dozens of
default content pages come pre-configured.
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Allow Vendor
Accounts to contribute content to your intranet. (V2)
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Agencies can upload and manage their
applicable Word, PDF, PowerPoint, Media Files, Text or Excel
documents. Easily upload agent contracts, polices and procedures,
training documents or vendor promotions. |
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Manage all of
your documents in one place.
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Easily allow
your agents to download documents.
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Store graphics
and pictures for future use.
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Easily link to
internal or external documents.
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Create customizable online tests and quizzes
for your outside agents. Dramatically reduce your support requests
by pre-testing the knowledge of your agents on topics including
destinations, vendor information, polices and procedures etc. |
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Easily create
online quizzes with no html knowledge.
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Create unlimited
quizzes with unlimited questions.
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Store questions
in a bank for future use.
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Easily manage
all agent quiz results and scores.
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Force low
scoring agents to retake the quiz.
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Link to a quiz
from anywhere within your content pages.
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The form designer offers simple point and
click setup of customizable online forms to extract information from
agents. Create forms for any type of information needed. All form
results are emailed and then stored in your online database for easy
viewing and management. |
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Easily create
online forms with no html knowledge.
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Track and manage
your agent submissions online.
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Create complex
forms and databases.
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Receive all form
submission results by email.
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Store all data
submissions online.
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Create all form
field types including text, drop down, radio button, text area and
check boxes.
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Link to a form
from anywhere within your content pages.
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Easily manage and respond to support requests
with the integrated help desk. Your outside agents can submit
tickets online and receive a quick response from your support staff. |
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Easily track and
manage incoming support tickets.
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Setup multiple
support rep accounts.
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Transfer tickets
between support staff.
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Integrated
knowledgebase
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Easily publish
and maintain an extensive FAQ section.
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Easily manage and respond to live chat
requests
with the integrated desktop chat client. Your entire support staff
can manage incoming support chats and streamline the communication
between internal staff and outside sales agents. |
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Desktop client
installs on each support staff workstation.
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Support staff
can manage multiple chats simultaneously.
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Transfer chats
between staff or departments.
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Conference
multiple support staff and agent together.
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Review chat
history on all agents.
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Co-Browse and
view your agents screen.
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Instant message
internal staff.
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Agent RC offers an integrated multi GDS point
and click booking platform for air, car and hotel reservations. The
system offers up to 200 low fare comparisons, web fares, hotel
photos, seat maps and quick search capabilities. All PNR’s are
instantly transmitted to your agencies preferred queue for
ticketing. |
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Quickly deploy a
point & click booking system to your agents.
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Easy to use. No
complicated formats to learn.
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All bookings
transmitted to your agency for fulfillment.
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All PNR's are
processed under your agencies ARC/IATA number.
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Full segment credit is received on all
bookings.
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No complicated
software to install.
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Available for
Amadeus, Sabre and Galileo.
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Offer your agents their own consumer travel
web site complete with thousands of vendor promotions, content and
information. Agents can customize and manage their own sites with an
easy to use point and click system. |
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Offer your agents
their own unique domain name.
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Offer your
agents their own custom POP3 email account.
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Agents can
easily create links to external sites.
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Integrated
Passport Online vendor content and promotions.
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Integrated
online cruise booking engine. (V2)
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Easy to use
wysiwyg editor for customizing pages.
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Easily add
pictures and photos.
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Advanced visitor
tracking and reporting.
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All leads are automatically entered into the
agents Booking Manager.
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Integrated online blogging and travelogues for
both agents and consumers. (V2)
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Integrated Lead Manager - Coming Soon (V2) |
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Assist your outside agent network with
incoming fresh travel leads distributed by your host agency.
Promote a dynamic and offer rich consumer travel web site which
links directly to your integrated lead management system. |
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Promote your
host agency's own consumer web site.
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All vendor
offers are automatically updated on your site.
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Leads are
automatically distributed to each agent in your network.
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Control how many
leads each agent can receive.
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Accepted leads
automatically open a new booking card for the agent.
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Automatically
distribute leads based on agent expertise.
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Both Agency and
agents can track closing ratios on all leads.
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Join a top
secret combined marketing fund - Stay tuned for info!
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| Trams Interface |
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Your intranet automatically interfaces
directly with your Trams database offering real-time synchronization
of your data. With one click of a button, your Trams data is
automatically extracted and displayed on the web for each sales
agent to review their monthly commission reports, weekly interim
reports and pending commissions. |
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Easy setup
within minutes.
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Works with your
own Trams database.
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Automatically
extracts data for each agent.
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All of your
agent profiles are automatically extracted out of Trams.
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Your agency can
automatically import all bookings into Trams. (V2)
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Offer your agent’s online expense reporting
for their home based business. Analyze detailed sales, commission
and expense reports showing net profit for their home based operation. |
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Agents can track
and store all expense transactions.
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Agents can
create custom expense categories.
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Expenses
automatically calculated along side sales and income.
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All expenses &
categories shown within full color graphs.
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Review and
compare to prior report periods.
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Agents receive
detailed profit & loss statements.
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Export
transactions into Excel, Quicken or Quickbooks. (V2)
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Offers the most advanced commission management
system available for host agencies. Easily process online commission
reports for hundreds of outside agents with one click. All agent
bookings are automatically tracked, reconciled and processed once
the commission is posted into Trams. |
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Agents can
automatically track their open commission items.
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All agent
commission reports are instantly published online.
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Create custom
date range reports.
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Easily track and
manage all pending commission checks.
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Agents can
approve their statement with one click!
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Provide agents
with daily, weekly and monthly updates.
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Agents can
printout their reports online.
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Track and manage
commissions without Trams. (V2)
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Upload
commission payments to PayPal Mass Pay, Bank of America Merchant,
other third party direct deposit and payment systems. (V2)
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Provide your agents with quick access to
dozens of online vendor booking engines. The system is
designed to link to or provide access to any third party booking
platform or reservation system. |
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Dozens of
default vendor booking engines provided.
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Easily insert
your own preferred booking engine links.
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Activate
seamless Auto-Logins for top booking platforms.
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Easily configure
your own vendor Auto-Logins.
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Easily customize
your own set of booking tools.
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Quickly activate
"Quick Links" to preferred booking engines.
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Link to any
Amadeus, Sabre, Worldspan or Galileo tools.
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Automatic data
transfer of client profile and booking data. (V2)
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Both Agency and agent have an integrated task
and note
manager to assist with managing their day to day operations. Agents
can quickly store notes and information for each task. Easily set
automatic reminders for payment due dates, client birthdays or trip
return dates. |
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Easily store and
manage tasks for any activities.
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All task
reminders are automatically displayed on the event calendar.
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Categorize and
query all tasks.
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Default tasks
are automatically updated.
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Agency staff can
link tasks and notes to any agent profile.
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Store and
maintain a complete history of tasks and notes.
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Log phone calls,
action items, events and todo's.
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Offer your agents an advanced web based system
for managing and processing client reservations from lead to final
payment. The Booking Manager is a "first of its kind"
collaborative system
that allows the agent and client(s) to work together in the planning
process online. |
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Each Booking
Card creates a dynamic online web page.
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Create beautiful
full color trip proposals for clients.
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Agents can print or email invoices right from
their computer.
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Integrated group
manager for complex multi party reservations.
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Agents can submit bookings to your accounting
system with one click.
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Agents can track
and manage payments for each client.
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One Booking Card
can manage one traveler or hundreds.
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Agents can allow
travelers to login to their Booking Cards.
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Assign
passengers to traveler groups.
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Clients and
Agents can post messages within the Booking Card.
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All booking data
is automatically emailed to your accounting staff.
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Your agency can
automatically import all bookings into Trams. (V2)
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Integrated
blogging for travelers to post messages, reviews, photos and
travelogues for their recent trip and itinerary. (V2)
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Offer your agents an advanced CRM application
for managing client, vendor and administrative contact information.
Agents can customize and export the data for marketing purposes. |
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Agents can store
all relevant client and vendor information.
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Agents can
instantly create contacts from leads.
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Agents can
easily send customized emails to their clients.
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Your agency can
manage and customize the default vendor list.
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Agents can
choose "Favorite" vendors for quick retrieval.
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Export client
profile data to third party marketing programs. (V2)
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Create unlimited
marketing categories for client profiles. (V2)
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Advanced
automatic CRM functions for client profiles. (V2)
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Link Manager |
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Your agency and agents can store their
preferred web links for easy and quick access to favorite web sites. |
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Easily insert
favorite web links into your intranet.
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Categorize and
query all links.
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All links are
automatically added to the dashboard.
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Reports |
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Agencies can review detailed reports on
virtually every aspect of their host business. Analyze reports on
commissions, sales, bookings, vendors, profitability, expenses, top
agents, worst agents and dozens more! |
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Advanced
reporting for both agency and agents.
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Full color
graphs with clickable breakdowns.
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Automatic
calculations of important business statistics.
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Provide real
data to your agents and support staff.
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Analyze and
create custom reports for all agents. (V2)
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Quick reports
for individual agents detailing all relevant data including
bookings, commissions, support tickets, chats, emails, notes, tasks etc. all in
one integrated screen. (V2)
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Both Agency and Agents can view their tasks
and events in calendar view. |
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Track and manage
important items within your calendar.
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Events and tasks
are automatically added to event calendar.
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All posted
events are also displayed to all your agents.
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Easily scroll
between months and years.
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Your agents can
easily track important dates and reminders.
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All calendar
items are clickable for quick editing.
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