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The Travel Zone prides itself on our dedication to customer
satisfaction. Our support team is always available to ensure that
any customer support question is swiftly answered. We feel that
every customer is important and has individual needs.
Once a customer, your agency will be provided with a dedicated
support representative. Our professional staff has years of travel
industry knowledge and expertise in related technologies. We
realize that technology can be a extremely complex and sometimes
overwhelming for most of us. In addition to
basic phone and email support, The Travel Zone employs some of the
most advanced solutions available to support our software.
Here is a sneak peek of how we do it.
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| Live Chat |
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| Easily request a
Live Chat session with one of our dedicated
support professionals. Your agency can receive fast
answers to its questions or technical issues. Once
you activate a chat session, our support professionals
know instantly who is chatting with them and can see all
previous chat transcripts. |
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Remote Control |
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When a situation arises where our
support professional feels that it would beneficial to
take control of your desktop, they have the capability to
Remotely Control your agencies or agents
computer and troubleshoot or fix any problems. |
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Remote Demonstration |
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Have questions about how a
particular feature works? Simply ask a support
professional to provide access to view their desktop so
that they can quickly Demonstrate the
functionality of Agent RC. |
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Email Threading |
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Do you find it frustrating waiting
on the phone while a support individual searches for
emails or support tickets? Our support professionals
utilize sophisticated software that Threads
all emails or support tickets and cross references them to
each agency or agent. Thus allowing for an instant
and complete picture of past and current communications
with each customer. |
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Consolidated Information |
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Our support professionals have the
capability to instantly view and manage all incoming and
outgoing communications between any support professional
and any agency or agent. In other words, no matter
which support professional you are speaking with, he or she
will have the information to assist you. Better yet,
all of your phone call records, support tickets, emails
threads, and chat transcripts are all Consolidated
in one view. |
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Existing customers, please direct any
support inquires to
support@thetravelzone.com |
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